Return|Refund Policy

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We offer a 30-day, hassle-free Total Satisfaction Return|Refund policy. If you aren't completely satisfied with your purchase, simply send the product back and we'll promptly refund your money.

To be eligible for a return, your item must be in reasonably intact condition to that when you receive it, with tags, and in its original packaging. You’ll also need to show the receipt or proof of purchase. 

To start a return, you can contact us at support@bixports.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. 

Damages and issues 

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right for you.

Exceptions / non-returnable items 
Unfortunately, certain perishable goods and gife cards are not refundable. 

Exchanges 
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Shipping Cost 
It is your responsibility to pay any shipping costs when returning a product due to non-defective or personal reasons. These costs are nonrefundable. Should you receive a refund on your purchase, the cost of shipping will be deducted from it.

Refunds 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

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